Terms and Conditions

Seminars, training courses, digital learning offerings and in-house services
As of: 22 September 2026

1. Provider and scope

1.1 These Terms and Conditions apply to all contracts for educational and event services offered under the Alpha E-Commerce Institut brand by BOW Solutions UG (haftungsbeschränkt), Stetten 23a, 83104 Tuntenhausen, Germany (hereinafter the "Provider").

1.2 These Terms and Conditions apply towards both consumers and traders. A consumer is any natural person who enters into the contract for purposes that can be attributed predominantly neither to their commercial nor to their independent professional activity. A trader is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding the contract.

1.3 Deviating terms and conditions of a trader apply only if the Provider has expressly consented to their validity in text form.

2. Training formats and scope of services

2.1 The offering comprises in particular on-site seminars, live online seminars, recorded self-study courses and other digital content, multi-part and multi-month training programmes, blended learning formats, coaching, certificate programmes and individually agreed in-house training courses.

2.2 Content, learning objectives, date, duration, venue or online access, participation requirements, technical requirements, scope of materials, any examinations and certificate requirements are set out in the respective service description. That description forms part of the contract.

2.3 A specific economic, professional or personal outcome is owed only if this has been expressly agreed.

3. Conclusion of contract in the online shop

3.1 The presentation of the offerings in the online shop does not constitute a binding contractual offer but an invitation to place an order.

3.2 The customer can place offerings in the shopping cart, review and correct their entries before submitting the order, and then place a binding order via the order button that is clearly labelled as subject to payment.

3.3 The automatic acknowledgement of receipt merely documents that the order has been received. The contract is concluded by a separate order or booking confirmation in text form or by activation or commencement of the service.

3.4 The contract language is German. The contract text and the order data are stored in accordance with the statutory provisions and made available to the customer in text form.

4. Prices, value added tax and payment

4.1 The prices stated at the time of the order apply. Towards consumers, total prices including statutory value added tax are displayed. Towards traders, net prices plus value added tax may be stated provided this is clearly indicated.

4.2 Unless stated otherwise, participation fees are due immediately upon conclusion of the contract. For longer-term programmes, instalment or partial payments may be expressly agreed.

4.3 The payment methods offered may include in particular PayPal, Mollie including the payment methods offered there, Klarna, Billie and purchase on invoice. The payment methods actually available in the checkout are decisive. Supplementary terms of the respective payment service provider apply only to the processing of the payment.

4.4 If the customer defaults on payment, the statutory provisions apply. The Provider may temporarily block online access until payment is received to the extent that this is appropriate, taking into account the interests of both parties, and provided that mandatory rights of the customer do not conflict with this.

5. Participation and cooperation

5.1 The customer provides complete and accurate booking and participant data. When booking for third parties, the customer ensures that they are authorised to register those persons and makes all contract-relevant information available to them.

5.2 Participation requirements must be observed by the customer. For live online offerings, the customer is responsible for a suitable device, a sufficiently stable internet connection and functioning audio and, where applicable, video equipment.

5.3 The customer must behave in such a way that the event is not disrupted and the rights of other participants, speakers or third parties are not infringed. In the case of significant or repeated breaches, the Provider may exclude the participant after prior warning; in the case of particularly serious breaches, immediate exclusion is permissible. Statutory rights remain unaffected.

6. Cancellation, rebooking and substitute participants

6.1 The following provisions concern voluntary contractual cancellation by the customer. Statutory rights of withdrawal, termination and rescission remain unaffected.

6.2 Up until the start of an event, a suitable substitute participant may be named free of charge. Any participation or admission requirements must be met. Externally personalised licences or examination fees that have already been incurred may be charged only to the extent actually incurred, insofar as transfer is not possible.

6.3 For on-site events, live online events and training courses with fixed dates, the following flat-rate charges apply to a cancellation in text form:

• up to and including 28 calendar days before the start of the event: free of charge;
• 27 to 14 calendar days before the start of the event: 50 % of the agreed participation fee;
• from 13 calendar days before the start of the event as well as in the case of non-attendance: 100 % of the agreed participation fee.

In all cases the customer remains entitled to prove that no loss, or a substantially lesser loss, was incurred. Saved expenses and alternative use of the place are taken into account.

6.4 A one-off rebooking to an equivalent available date is possible free of charge up to 14 calendar days before the start. Later rebookings require an agreement; third-party costs that have already been incurred and cannot be cancelled may be charged.

6.5 For multi-part programmes, the start of the first module is decisive for calculating the deadline. After the start, ordinary cancellation is excluded unless mandatory statutory special rights of termination apply, in particular under the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz).

6.6 For digital content provided immediately or self-study courses already activated, voluntary cancellation after provision is excluded. Statutory rights of withdrawal and warranty rights remain unaffected.

7. Changes and cancellation by the Provider

7.1 The Provider may replace speakers with equally qualified persons and adjust the schedule, content, rooms or online platform to a reasonable extent, provided that the character and overall purpose of the booked service are not substantially changed.

7.2 The Provider may cancel or reschedule an event for good cause, in particular in the event of illness of the speaker, force majeure, significant technical disruptions or failure to reach a minimum number of participants stated in the service description. Customers will be informed without undue delay.

7.3 In the event of cancellation, fees already paid will be refunded. If a date is rescheduled, the customer may withdraw free of charge if the alternative date is unreasonable. Further claims are governed by clause 14.

8. Digital content and online access

8.1 Access data is personal, must be treated confidentially and may not be passed on to third parties. The customer must inform the Provider without undue delay of any suspected misuse.

8.2 Unless a different period is stated in the service description, access to digital content is available for twelve months from provision. Statutory update and warranty obligations remain unaffected.

8.3 Maintenance work and technically necessary interruptions are permissible. The Provider does not guarantee completely uninterrupted availability at all times but endeavours to achieve availability in line with the state of the art.

9. Distance learning and longer-term programmes

9.1 Insofar as an offering constitutes distance learning within the meaning of the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz), the mandatory provisions of that act apply in addition, together with a separate distance learning contract to be concluded where applicable. Mandatory statutory rights take precedence over these Terms and Conditions.

9.2 Distance learning courses subject to authorisation are offered only once the required authorisation has been obtained. The respective authorisation number and any special contractual conditions are stated in the service description or in the distance learning contract.

10. Examinations, certificates and confirmations of participation

10.1 The requirements for examinations, certificates, ECTS credits or confirmations of participation are set out in the respective service description and, where applicable, in the conditions of a cooperation or certification partner.

10.2 A certificate or a confirmation of participation confirms exclusively the participation or performance designated therein. State recognition, university status or specific professional authorisations exist only if this is expressly stated.

11. Copyright and rights of use

11.1 Training materials, videos, recordings, presentations, assignments, software and other content are protected by copyright. The customer receives a simple, non-transferable right to personal or internal company use to the extent provided for in the contract.

11.2 Reproduction, distribution, making available to the public, modification, commercial exploitation, automated analysis or use for training AI systems is not permitted without prior consent, unless a statutory permission applies.

11.3 Image, audio or screen recordings by participants are permitted only with the prior consent of the Provider and of all persons concerned. Recordings by the Provider for marketing purposes are made only on the basis of separate, voluntary consent.

12. Right of withdrawal for consumers

12.1 In the case of distance selling contracts, consumers are in principle entitled to the statutory right of withdrawal. Details are set out in the separate withdrawal notice.

12.2 If a consumer requests that a service begin during the withdrawal period, compensation for the service provided up to that point may be owed in the event of a subsequent withdrawal. In the case of full performance, the right of withdrawal expires only under the statutory conditions.

12.3 For digital content that is not provided on a tangible medium, the right of withdrawal expires only if the express consent, confirmation of knowledge and confirmation of the contract required by law are present.

13. Claims for defects

The statutory claims for defects apply. For digital products, the statutory provisions on conformity and updates apply in addition.

14. Liability

14.1 The Provider is liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, in cases of deceit and to the extent of any guarantee expressly assumed.

14.2 In the case of slightly negligent breach of a material contractual obligation, liability is limited to the damage that is typical for this type of contract and foreseeable at the time of conclusion of the contract. Material contractual obligations are obligations whose fulfilment is essential to the proper performance of the contract and on whose compliance the customer may regularly rely.

14.3 Otherwise, liability for slight negligence is excluded. The limitations above also apply in favour of the Provider's legal representatives, employees and vicarious agents.

15. Data protection

Personal data is processed in accordance with the separate privacy policy. For the use of external platforms, the privacy notices of the respective providers may apply in addition.

16. Consumer dispute resolution

The Provider is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

17. Choice of law and place of jurisdiction

17.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.

17.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the Provider's registered office. The same applies towards traders who have no general place of jurisdiction in Germany. Mandatory statutory places of jurisdiction remain unaffected.