Right of Withdrawal

For consumers placing online bookings
As of: 22 September 2026

The notices below apply exclusively to consumers within the meaning of § 13 of the German Civil Code (BGB). Traders do not have a statutory right of withdrawal.

A. Withdrawal notice for services

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (BOW Solutions UG (haftungsbeschränkt), Stetten 23a, 83104 Tuntenhausen, Germany, phone: +49 89 62 82 4893, email: info@alpha-ecommerce-institut.de) of your decision to withdraw from this contract by means of an unambiguous statement, for example a letter sent by post or an email. You may use the model withdrawal form provided below, but you are not obliged to do so.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we must repay all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal from this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees because of this repayment.

If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount. This amount corresponds to the proportion of the services already provided up to the point at which you notify us of the withdrawal, compared with the total scope of the services provided for in the contract.

Early expiry for services

In the case of a contract for services, the right of withdrawal expires early if we have fully performed the service and began performing it only after you expressly consented to us starting performance before the end of the withdrawal period and, at the same time, confirmed that you are aware that you lose your right of withdrawal once the contract has been fully performed.

B. Withdrawal notice for digital content

Right of withdrawal

You have the right to withdraw from a contract for digital content that is not delivered on a tangible medium within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. The information above applies accordingly to the exercise and the consequences of the withdrawal.

Early expiry for digital content

The right of withdrawal expires if we have begun performance of the contract after you expressly consented to us beginning performance before the end of the withdrawal period, you confirmed that you are aware that you thereby lose your right of withdrawal, and we provided you with a confirmation of the contract on a durable medium.

Model withdrawal form

If you wish to withdraw from the contract, you can complete this form and return it to us:

To: BOW Solutions UG (haftungsbeschränkt), Stetten 23a, 83104 Tuntenhausen, Germany, email: info@alpha-ecommerce-institut.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service / the supply of the following digital content (*):

____________________________________________________________________________

Ordered on (*) / contract concluded on (*): ________________________________

Name of the consumer(s): ________________________________________________

Address of the consumer(s): ____________________________________________

Email address for the acknowledgement: __________________________________________

Date: __________________ Signature (only for notification on paper): __________________

(*) Delete as applicable.